CUSTOMER EXPERIENCE MEASUREMENT AND INSIGHT
W5 is Ireland’s first full-service customer-experience consultancy. We use our expertise and experience to help companies create customer and user experiences that increase profits and help them stand out from the crowd.
Customer experience measurement is our key focus. We are responsible for many of the largest Voice of the Customer measurement programmes in Ireland.
We also deliver insight to design customer experiences that differentiate and add value and help organisations bring about change to the CX offer through employee engagement.
Our customers include Gas Networks Ireland, AIB, Enterprise Ireland, eircom, PTSB, Savills, Ulster Bank, Datalex and the Department of Social Protection.